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Ordered goods online from Sapphire for delivery to UK. First, if the value of the order is greater than £135 than it doesn’ t accept it. need to book two separate orders. The total value of my order was £128 online, but when I got my credit card bill, I was charged £144, don’t know what the additional charges are? they were never mentioned on the invoice. Than separate payment for custom duty.

Have ordered clothes from Sapphire website in the past and never had to pay duty tax to delivery to the UK, maybe I was just lucky then. However, this month I’ve received an invoice for £57 for items of value of £130. I think when Sapphire advertises free delivery of items over a certain value, they should also make clear that there is a compulsory customs duty/vat tax payable. There is a mention on their website about customs tax if you are looking for it. Many people like me are unaware of this. I’m certain Sapphire has had many queries regarding this before my order and query. As they know, this is the case, then this information should be alongside free international delivery they advertise.